Refund Policy

30-Day Guarantee

At INDICO CAR SERVICE, we are confident in the quality of our digital automotive products. That's why we offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, we will refund your money, no questions asked.

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The refund request must be made within 30 days of the purchase date
• You must provide the order number and email used for the purchase
• The product must not have been previously purchased and refunded
• There must be no evidence of abuse or violation of terms of service

2. How to Request a Refund

To request a refund, follow these simple steps:

1. Contact us by phone at +27 11 123 4567 or email info@indicocarservice.co.za
2. Provide your order number and the email used for the purchase
3. Briefly explain the reason for the request (optional, but helps us improve)
4. Wait for confirmation from our team (usually within 24-48 hours)

3. Refund Processing

After your refund request is approved:

• We will process the refund within 5-7 business days
• The refund will be credited to the original payment method
• Depending on your bank or card issuer, it may take an additional 5-10 business days for the amount to appear in your account
• You will receive a confirmation email when the refund is processed

4. Exceptions

Our refund policy does not apply in the following situations:

• Requests made after 30 days from the purchase date
• Products purchased during special promotions with specific terms
• Cases of violation of our Terms of Service
• Products that have been previously refunded for the same customer
• Evidence of fraud or abuse of the refund system

5. Product Access After Refund

After the refund is processed, your access to the product will be revoked. You will no longer be able to access or use the purchased digital content. If you wish to repurchase the product in the future, you will need to make a new purchase.

6. Support Before Refund

Before requesting a refund, we encourage you to contact our support team. We can often resolve technical issues or clarify questions about product usage, ensuring you get the most out of your purchase.

7. Partial Refunds

In exceptional cases, we may offer partial refunds or store credits as an alternative to a full refund. This will be evaluated on a case-by-case basis by our team.

8. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on the website. We recommend you review this policy periodically.

9. Contact

For questions about our Refund Policy or to request a refund, please contact:

• Phone: +27 11 123 4567
• Email: info@indicocarservice.co.za
• Business hours: Monday to Friday, 8am to 5pm SAST